Privacy Policy
Effective Date: June 25, 2026
Business Name: Emuna Aesthetics (“Emuna Aesthetics,” “we,” “us,” or “our”)
Website: https://emunaaesthetics.com/
Email: contact@emunaaesthetics.com
Phone: (917) 388-2423
Address: 61 E 66th Street, New York, NY 10065 – Ground Floor
1. Introduction
This Privacy Policy explains how Emuna Aesthetics collects, uses, discloses, and safeguards information when you visit our website, submit an online form, book an appointment, subscribe to our mailing list, purchase products or services, communicate with us, or otherwise interact with us online.
This Privacy Policy applies to information collected through our website and related online tools. It does not replace any patient privacy notices, medical consent forms, intake forms, treatment agreements, or other privacy documentation that may apply when you receive services from Emuna Aesthetics.
If you receive medical aesthetic, wellness, IV infusion, skin, injectable, hair, or related services from Emuna Aesthetics, additional privacy practices, consent forms, clinical documentation, and legal requirements may apply.
2. Information We Collect
2.1 Information You Provide to Us
We may collect information you voluntarily submit through website forms, online booking tools, checkout pages, email subscriptions, phone calls, text messages, intake forms, consultation requests, or other interactions, including:
- Name
- Phone number
- Email address
- Mailing or billing address
- Date of birth or age, if submitted
- Appointment or consultation request details
- Preferred services or treatment interests
- Payment or transaction information, if applicable
- Medical history, allergies, medications, treatment goals, or health-related information, if submitted
- Skin, hair, aesthetic, wellness, or body treatment concerns
- Before-and-after photos or treatment-related images, if submitted or authorized
- Communication preferences
- Product order information
- Any other information you choose to provide
You should not submit emergency medical information through website forms. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Device type
- Browser type
- Operating system
- Pages viewed
- Time spent on the website
- Referring and exit pages
- General location information derived from your device or IP address
- Website interaction data
- Cart, checkout, and browsing behavior
- Cookies and similar tracking technologies
2.3 Information from Third-Party Tools
We may receive information from third-party platforms or service providers that support website hosting, e-commerce, online booking, appointment management, payment processing, analytics, advertising, maps, email marketing, SMS/text messaging, call tracking, or other website functions.
These third-party tools may have their own privacy policies and terms.
3. How We Use Information
We may use information we collect to:
- Respond to inquiries
- Schedule, confirm, or manage appointments
- Provide consultations, aesthetic services, wellness services, hair services, skin treatments, IV infusions, and related services
- Process product orders, payments, refunds, or billing-related communications
- Send appointment confirmations, reminders, updates, and follow-up messages
- Communicate about services, promotions, events, or new offerings where permitted by law
- Personalize your experience and treatment planning
- Verify identity or eligibility for certain services
- Improve website performance, user experience, and functionality
- Analyze website traffic and marketing performance
- Maintain security and prevent fraud or misuse
- Comply with legal, regulatory, clinical, financial, and operational obligations
- Enforce policies, terms, and agreements
4. Cookies, Analytics, and Advertising Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to understand website traffic, improve website performance, measure marketing effectiveness, support online shopping functionality, and enhance user experience.
These tools may collect information about how visitors interact with the website, including pages viewed, links clicked, device information, browser information, cart activity, checkout activity, and referral sources.
You can control cookies through your browser settings. Disabling cookies may affect certain website features, including booking, checkout, cart functionality, account access, and personalized site features.
We may also use advertising or analytics platforms, such as Google Analytics, Google Ads, Meta/Facebook tools, Shopify-related tools, or similar platforms, to measure website visits, advertising performance, and online interactions. These platforms may use cookies or similar technologies according to their own privacy policies.
5. Text Messaging/SMS Privacy
If you provide your phone number, you may be given the option to consent to receive SMS/text messages from Emuna Aesthetics.
5.1 SMS Consent
SMS consent must be provided by an affirmative action, such as checking an unchecked box, submitting a form with clear SMS consent language, or otherwise clearly agreeing to receive messages. Providing a phone number alone does not constitute consent to receive SMS/text messages.
5.2 Types of SMS Messages
If you opt in, we may send:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Service-related notifications
- Consultation or treatment-related messages
- Billing or administrative messages
- Product, event, or service updates
- Promotional or marketing messages, only if you consent where required
Message frequency may vary. Message and data rates may apply.
5.3 Opt-Out and Help
You may opt out of SMS/text messages at any time by replying STOP to any message.
For help, reply HELP or contact Emuna Aesthetics directly.
5.4 No Sale or Sharing of SMS Consent
We do not sell or share your SMS consent, phone number, or opt-in data with third parties for their own marketing purposes.
We may share phone numbers or SMS-related information with service providers only as necessary to deliver messages, manage communications, provide services on our behalf, comply with legal requirements, or operate our business.
6. How We Share Information
We may share information in the following circumstances:
6.1 Service Providers and Vendors
We may share information with vendors or service providers that help us operate the website, manage online booking, process payments, host data, provide analytics, deliver SMS/email communications, manage e-commerce transactions, process product orders, provide customer support, support advertising measurement, or perform other business functions.
These service providers are authorized to use information only as necessary to provide services to us, subject to applicable agreements and legal requirements.
6.2 Patient Services, Treatment, and Business Operations
If you become a client or patient, information you provide may be used or disclosed as permitted or required for consultation, treatment planning, payment, healthcare operations, billing, care coordination, documentation, follow-up, or related business purposes, consistent with applicable law and any applicable privacy notices or patient documentation.
6.3 Legal and Safety Reasons
We may disclose information if required or permitted by law, regulation, subpoena, court order, legal process, governmental request, professional obligation, or licensing requirement.
We may also disclose information when we believe it is necessary to protect the rights, safety, security, or property of Emuna Aesthetics, our clients, patients, website users, employees, providers, contractors, vendors, or others.
6.4 Business Transactions
We may disclose or transfer information in connection with a business transaction, such as a merger, acquisition, reorganization, financing, sale of assets, transition of ownership, or similar transaction, subject to applicable law.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of internet transmission, electronic storage, online communication, or payment processing is completely secure. We cannot guarantee absolute security of information submitted through the website.
8. Data Retention
We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, maintain business records, and support legitimate business operations.
Retention periods may vary depending on the type of information, applicable law, treatment documentation requirements, payment requirements, insurance requirements, vendor requirements, and operational needs.
9. Your Choices and Rights
Depending on your location and applicable law, you may have rights to access, correct, update, restrict, or request deletion of certain personal information.
To submit a privacy-related request, contact us using the information below.
You may also:
- Opt out of SMS/text messages by replying STOP
- Opt out of certain email communications by using the unsubscribe instructions, if available
- Adjust cookie settings through your browser
- Contact us to update contact information you previously submitted
- Decline certain optional communications where permitted
Some information may be retained as required or permitted by law, including information needed for treatment, billing, legal, regulatory, tax, security, fraud prevention, or legitimate business purposes.
10. Children’s Privacy
This website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.
If you are a parent or legal guardian and believe a child has submitted personal information through our website, please contact us.
Parents or legal guardians may submit information on behalf of minors for appointment, consultation, product, service, or care-related purposes where appropriate.
11. External Links
Our website may contain links to third-party websites, booking platforms, checkout providers, payment processors, social media pages, maps, email platforms, SMS providers, hair service websites, or other services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. You should review the privacy policies and terms of any third-party sites you visit.
12. Medical, Aesthetic, and Health Information
Certain health-related information collected in connection with consultations, medical aesthetic services, wellness services, IV infusions, injectables, regenerative treatments, or other services may be subject to additional privacy obligations under applicable federal or state law.
This website Privacy Policy describes our general website privacy practices. If you become a client or patient of Emuna Aesthetics, your treatment-related information may also be governed by applicable patient notices, consent forms, intake documentation, and privacy practices.
If there is a conflict between this website Privacy Policy and any applicable patient privacy notice or legally required privacy documentation regarding treatment-related information, the applicable patient privacy notice or required privacy documentation will control.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated Effective Date.
Your continued use of the website after changes are posted indicates your acceptance of the updated Privacy Policy.
14. Contact Us
For questions about this Privacy Policy or your information, contact:
Emuna Aesthetics
Website: https://emunaaesthetics.com/
Email: contact@emunaaesthetics.com
Phone: (917) 388-2423
Address: 61 E 66th Street, New York, NY 10065 – Ground Floor